Frequently Asked Questions
Everything you need to know about our modern home essentials.
What is the status of my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy for home decor?
We offer a 30-day return policy for most items. Products must be in their original packaging and in unused condition to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What happens if my item arrives damaged?
If your order arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage. We will arrange a replacement or refund immediately.
Are your products covered by a warranty?
We take pride in our craftsmanship. Most Umbra products come with a 5-year manufacturer's warranty against defects in materials and workmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.